FAQ's

Please note estimated shipping times include processing time and are calculated from the date the order is placed. You may receive a next day delivery dispatch as late as 12:30am on the day your delivery is expected

If you are a customer in the UK or the European Union (EU), ordering on or after 6th February 2025, you have 14 calendar days under law to cancel your order if you change your mind. However, we may, in our sole discretion, offer you a longer period for returns from time to time. This cancellation period starts from the day after you receive your order. If your order is split into more than one delivery, then the cancellation period will start on the day after you have received all of the Products in your order. Find out how to return your Product(s) at paragraph 5 below.
If you receive faulty Products, you may also have a right to return these Products and to ask us to replace them or get a refund. Further details on this are set out below.
Please note that, with the exception of any Products which are faulty (for which, see paragraph 2 below):

• Any Product(s) returned must be sent to us within 14 days from the date you notify us of your intention to return the Product(s).
• Returned Products should be sent back to us in their original condition, together with the original packaging and all tags.
• All Products are inspected on return. When trying on clothing, please be careful with the Product (e.g. don’t apply excessive force when pulling zips) and don’t wear products that could mark or scent a Product (such as make-up, fake-tan, perfume, deodorant, cologne, etc.).
• Returned Products must be unworn and unwashed.
• Please keep your orders separate as returning more than one order in a parcel, it may cause a delay to your refund.

We will not accept returned Products that show any signs of having been worn or washed, including where the Products are stained or otherwise marked or damaged.

If a Product is returned to us that has been worn, used, damaged, or is otherwise in an unsaleable condition, we reserve the right to refuse your refund. Alternatively, we reserve the right to reduce your refund value to reflect any reduction in the value of a Product.

In addition:

• Pierced jewellery cannot be returned for health and hygiene reasons if the packaging has been removed, or the seal has been removed, tampered with, or broken.
• Beauty products (including facial and body products) and accessories cannot be returned for hygiene reasons, if they have been opened, used or if the protective seal is not intact.
• Returned shoes must not have been worn outside, however they may have been tried on indoors (but not on any stone or tiled floors). Any returned footwear must be in its original box (if any) and original shoe or dust bag (if any).

This does not affect any other rights you may have under the law.

You will be responsible for the cost of returning Products to us, using your chosen returns method.

Please note that if you choose to return via any method other than one of our chose carriers, you will remain responsible for the items including for any loss or damage until we receive them.

For International returns, you will also need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.

Our popular items can sell out quickly as we are all about FAST fashion.

Unfortunately our Customer Service team are unable to help with stock queries, so checking out back in stock is your best bet!